Terms of service

Terms of the Prontigo plan

The Prontigo plan grants you access to several privileges:

Service Details

You can request a restaurant or taxi reservation, airline, train, or event tickets, or a hotel reservation by contacting our team directly by phone or via our forms available in your connected space. Our team will then call you back or send you confirmation of your reservation, or provide you with the best available offers by sending you an external link to the Prontigo website so that you can purchase your tickets.

Price of the service and the Prontigo plan

The Prontigo plan costs €0.10, including a 72-hour trial offer, then €39.00 per month if the account is not canceled within 72 hours after the purchase of the plan (billing occurs on the anniversary of the payment or on the last day of the month if that’s not possible). The payment for your plan will be made by direct debit and will contain the label Prontigo or Prontigo.com.

The Prontigo plans can be canceled at any time and without conditions. Furthermore, the cancellation of your Prontigo plan is completely free.

If you wish to cancel, simply click on the following cancellation link: https://prontigo.com/en/cancellation-services.

Details of the Prontigo plan

Your plan has a duration of one month, automatically renewed at the end of the current plan period.

Your Prontigo plan is, of course, cancellable at any time and without any conditions. Nothing will be charged upon cancellation of your plan as it is entirely free!

To cancel your plan, simply go to the 'Cancellation' page and enter the email address you used to purchase your Prontigo plan. You can cancel your plan here.

Communications

All our communications will take place through your personal space or via email, but you can also contact us using our contact form, calling +34 8 43 68 70 01, or writing to us at [email protected]

Storage and Transfer of Information

Information will be stored on secure servers, monitored and maintained according to privacy protection measures. We may store or transfer information about individuals in the EU to servers located in countries deemed adequate by the European Commission, or to countries that the European Commission has not deemed inadequate, provided that these countries implement appropriate and adequate safeguards regarding the security of personal information.

Information is stored on servers only for the duration necessary to provide services and maintain the integrity of our databases. We will keep records of processing activities to demonstrate compliance with the EU GDPR.

Some services require the use of third-party solutions. When you are redirected from our site to a third-party website, you are no longer interacting with our site. Any information you provide through third-party websites will be processed in accordance with their privacy policy and other applicable terms.

For more information on our privacy policy, please see our privacy policy.

We are PCI Level 3 compliant

Rocknet - Regus House, Harcourt Centre, Harcourt Road, Dublin, D02 HW77, Ireland

Date of update

Version 1.0 - 29/02/2026