Why choose our concierge for your train journeys?
Unlike conventional ticket machines, prontigo.com adds a layer of intelligence and personalised service to your booking. We don't just sell a ticket — we organise your mobility.
Multi-network expertise for total fluidity
In the whole of Europe
Whether you're taking the TGV Inoui network, the Eurostar to London, the Thalys to Brussels, or national networks in Italy and Spain, our platform centralises all available options. We connect the networks to offer you the fastest and most comfortable itinerary, even when it involves multiple operators.
Optimised fares without the stress
Train ticket prices fluctuate based on yield management principles. Our algorithms and concierges monitor fares to offer you the best booking options, while respecting your comfort preferences (1st class, quiet carriage, workspace).
Human assistance at the heart of your journey
Dedicated support around the clock
Support 24/7
Unsure about your departure platform? Having trouble with your e-ticket? A simple message via your member area and an expert responds instantly to clear up any uncertainty.
A rail offering tailored to your professional and personal requirements
Every journey has its own specifics. At prontigo.com, we adapt our booking services to the nature of your trip.
Trains for Professionals: Your Mobile Office
Productivity and premium comfort
For the business traveller, the train is an extension of the office. We prioritise first class or Business class bookings, guaranteeing Wi-Fi access, working power sockets, and a quiet environment conducive to work.
Leisure Travel and European Getaways
The pleasure of slow travel
Travelling by train also means enjoying the scenery. For your holidays, we find the best scenic routes and ensure the whole family travels together.
Additional services at the station and on board
Need access to VIP station lounges while waiting for your connection? Or a specific menu reserved on board? Our concierge takes care of these details that turn a simple journey into a premium experience.
The power of the prontigo.com ecosystem: Door-to-door mobility
The train booking is just one link in the chain. The true value of our concierge lies in the interconnection of our services.
Your synchronised taxi transfer
No waiting on arrival
Nothing is more frustrating than stepping off a train after a 3-hour journey only to find yourself in an endless taxi queue. By booking your train through prontigo.com, we automatically plan your taxi or private hire vehicle booking. Your driver awaits you with a name board as soon as you leave the platform.
Coordinated logistics with your hotel
Managing late arrivals
If your train suffers a significant delay, we directly inform your hotel to ensure your room is held. This is the very essence of integrated concierge service: a single point of contact to manage all the consequences of a transport disruption.
FAQ: Everything you need to know about booking trains with prontigo.com
How do I receive my train tickets?
The majority of our tickets are e-tickets. They are stored instantly in your prontigo.com member area and sent to you by email. Simply present them on your smartphone during inspection. For networks that don't yet support digital tickets, we arrange fast delivery.
Can I exchange or cancel my ticket?
Yes, depending on the fare conditions chosen at the time of booking. Our concierges handle refund or exchange requests with the railway companies on your behalf, saving you the often tedious administrative formalities.
Do you offer group bookings?
Absolutely. Whether it's for a family event or a corporate seminar, we manage group bookings to ensure you're all seated in the same carriage and benefit from advantageous group rates.
Book your next rail journey today
Don't let the organisation of your rail journeys hold you back any longer. With prontigo.com, rediscover the pleasure of travelling at high speed or leisurely exploring Europe with complete confidence. We take care of the timetables, tickets, and your comfort — you just need to choose your destination.
Ready to come aboard? Browse our offers and book your train ticket in just a few clicks with the assistance of your personal concierge.
