Managing and Cancelling Your prontigo.com Subscription
At prontigo.com, we believe the quality of a concierge service is measured as much by the simplicity of leaving as by the excellence of the welcome. If you're here, it's because you're considering ending your premium services subscription (taxi, hotel, flight, restaurant). We respect your decision and are committed to making this step as seamless as booking a train ticket on our platform.
Why is transparency at the heart of our concierge?
Trust is the foundation of every relationship between a personal assistant and their client. That's why, unlike many online services, prontigo.com will never put you through an obstacle course to close your account.
Total freedom, with no hidden commitments
We understand that your mobility and organisational needs evolve. Whether you have fewer business trips planned or are taking a break from leisure travel, our cancellation policy is designed to be fair and stress-free.
A cancellation process in just a few clicks
No registered letter needed, no endless phone calls to customer service. Everything takes place directly from your secure interface.
1. Go to the "Cancellation" page.
2. Follow the instructions to confirm your unsubscription.
What you need to know before you leave
Before finalising your cancellation request on prontigo.com, we want to provide you with some important clarifications about the impact of this decision on your current services.
Access to your past and future bookings
Your tickets and confirmations remain available
Even if you cancel your subscription today, your access to the platform will not be cut off immediately. You will retain access to your dashboard until the end of the current billing period. This means your flight tickets, hotel bookings, or taxi confirmations remain accessible and valid.
History and billing
We archive your invoices and booking history in accordance with current regulations. You can request them at any time before the final closure of your member access.
Frequently asked questions about cancellation (Cancellation FAQ)
Are there any administrative fees for cancelling?
No. Cancellation on prontigo.com is completely free. You only pay for services used up to the expiry date of your plan.
We'd love your feedback: How can we improve?
At prontigo.com, we constantly strive to perfect our service. If you're leaving because a service (taxi, flight, hotel) didn't meet your expectations, we'd like to know.
A concierge service that learns from its clients
Your feedback is invaluable. Is it a pricing issue? A technical difficulty with the app? Or simply a temporary lack of need? By sharing the reason for your departure when confirming your cancellation, you help us build the concierge of tomorrow