Frequently Asked Questions: Everything You Need to Know About Your prontigo.com Concierge

The added value of prontigo.com lies in the time saved and the expertise. By going through us:

• You avoid creating dozens of accounts on different websites.
• You benefit from human assistance in case of disputes or unexpected situations.
• You have access to a range of carefully selected partners (hotels, taxis, restaurants, flights, trains, events) approved by our experts.

For your immediate or planned journeys, simply log in to your member area and enter your pick-up point and destination.

Absolutely. We even recommend booking your transfers 24 to 48 hours in advance to guarantee the availability of specific vehicles (Van, luxury saloon). You will receive confirmation by SMS and email with your driver's contact details.

Once you've chosen your destination, prontigo.com offers you the best journey options.

Thanks to our booking volume, prontigo.com accesses competitive rates.

Yes. When booking, a 'Comments' section allows you to specify your needs: cot, quiet room, specific view, or food allergies. Our concierges ensure the hotel receives and confirms these instructions.

While we can't work miracles, our concierge status sometimes gives us access to last-minute cancellations. For highly sought-after establishments, we advise you to contact us as early as possible via the 'Restaurant' tab.

Security is our absolute priority. We use the latest generation SSL encryption protocols. Your banking details are never stored in plain text on our servers, and every transaction is subject to two-factor authentication.

We accept the main credit cards (Visa, Mastercard) for optimal speed of processing.

To offer an ad-free experience and 24/7 support, prontigo.com operates on a flexible subscription model. You can choose our monthly plan according to your travel needs.

We advocate total freedom. You can cancel your subscription at any time from your client area or the cancellation link.

Our team can be reached via our contact page on the website, by email, or by phone.

Human support available 24/7:

• [email protected]
• 

  09am to 7pm - Spanish :
  +34 8 43 68 70 01

  

  24/7 - English :
  +353 15133701

Yes, prontigo.com is with you wherever you go. Whether you need a taxi in Berlin or a hotel in Amsterdam, an Event in Madrid or a flight or train to Rome, our international concierge services cover all major European destinations.